How do I contact support?
Email help@geteveryn.com. You can send the message from any email client; there is no Help Center form or live chat.
- Use a subject that names the area, such as sign-in, billing, upload, run, or results.
- Include your Everyn account email and organization name.
- Include the exact app page where the issue occurred.
- Add relevant dataset, thread, job, run, invoice, or request IDs.
- Describe what you expected, what happened, and the approximate time.
What makes a problem easier to investigate?
Keep the original failed or unexpected record available in Everyn while the issue is reviewed.
- Copy the visible error exactly instead of paraphrasing it.
- Say whether retrying changed the result.
- Include a small, redacted example only when it is necessary to explain the mismatch.
- Send a follow-up in the same email thread if you discover another relevant ID.
For billing questions, include the invoice date and amount described in Charges and refunds.