How do I add or replace a card?
An organization owner or admin can start the payment-method flow from Settings → Billing.
- Find Payment method.
- Choose Add payment method and unlock AI balance when no card is stored, or Replace payment method for an existing card.
- Choose Continue on Stripe and enter the card on Stripe's hosted page.
- Return to Everyn and wait for the verified payment method to appear in Billing.
What if the return page does not confirm the card?
Do not repeat the Stripe step while Everyn still says it is confirming.
- Return to Billing and refresh the authoritative status.
- If no verified card appears, start a new add or replacement flow from Billing.
- If the problem repeats, contact support with the approximate time and visible error, but never include full card details.