Where did the upload fail?
Open Datasets and find the file under Uploads in progress. A file rejected before upload and a file that failed during processing need different fixes.
- If Everyn says only CSV files are supported, save the source as CSV and choose that file.
- If the file is larger than 25 MB, reduce or split it before using the dashboard upload.
- If processing reports malformed headers or rows, repair the CSV structure and upload a corrected file.
- If the failure row offers Retry, use it after checking that the original source is still correct.
What should I collect if retry fails?
Keep the failed entry visible in Datasets.
- Record the source filename, approximate time, and exact error.
- Copy the upload ID or request ID if Everyn displays one.
- Describe whether the failure occurred before progress began or during dataset preparation.
- Contact support without attaching sensitive source data unless Everyn explicitly requests a safe sample.